Gigapop — Terms of Service

Last updated: 25 July 2026

These Terms apply to everyone who uses Gigapop at https://gigapop.app — whether you create a song, buy one, host a jam, or join someone else's jam as a guest.

They are written in plain language on purpose. Where a clause exists because a specific EU rule requires it, we say which rule, so you can check us.

We publish these Terms in English and in Russian. Both versions say the same thing. If they ever differ, tell us at hi@gigapop.app and we will fix it; you may rely on whichever version you actually read.

The short version

• Gigapop turns a short brief about a person into a personalised song in Russian: AI writes the lyrics, an AI music model performs them, and you get a free preview first.
• If you like the preview, you can pay €29 to unlock the full track, and we then also produce a karaoke video and cover art for it.
• There is a second, separate paid product — the jam video, €99. You never need it to get your song. §4 sets out both prices.
• Dodo Payments is the seller for that purchase. Gigapop produces and delivers the song. Both of us are explained in §3 — this is not a detail, it decides who owes you what.
• You have a 14-day right of withdrawal. If you ask us to start straight away — and most people do, because the song is for a date that will not wait — you lose that right once we have finished. You will be asked to tick a box that says exactly that, and you can leave it unticked. §9.
• Separately and independently, you have a legal guarantee if what you get is faulty or is not what we described. That one cannot be waived, ticked away, or shortened. §11.
• The song is yours. We do not publish it, and we do not sell it to anyone else. §14.
• There are things you may not put in a brief — hate, harassment, impersonating real people, other people's private information you have no right to share. §7.
• Nothing in these Terms takes away rights EU consumer law gives you. Where a clause here would do that, that clause simply does not apply to you. §17, §19.

1. Who we are

Gigapop is operated by Ivan Smetanin, an individual entrepreneur (sole trader, not a company) established in Kazakhstan.

TO BE COMPLETED — registration status. Whether "individual entrepreneur" is the correct registered status under Kazakh law, and any registration number, must be confirmed. The Imprint draft leaves this open; this sentence and the Cookie Notice assert it. One of them is wrong.

• Website: https://gigapop.app
• Email: hi@gigapop.app
• Postal address: TO BE COMPLETED — the full geographical address of the place of business. Required by CRD Art. 6(1)(c). An email address is not a substitute.
• Telephone: TO BE COMPLETED — required by CRD Art. 6(1)(c) as amended by Directive (EU) 2019/2161.
• We run the service on servers located in Finland (Hetzner), inside the EU/EEA.

We are not established in the EU. That does not reduce your rights: because we offer a paid service to consumers in the EU, in a language and currency aimed at them, EU consumer law and the GDPR apply to us in the same way they apply to an EU business.

Because we are outside the EU, the law also requires us to give you people inside the EU you can go to instead of us:

TO BE COMPLETED — our representative in the EU under Article 27 GDPR (name, postal address, email). This is a legal requirement for a paid consumer service, not an option, and you may contact them about anything in our Privacy Notice.

TO BE COMPLETED — our legal representative in the EU under Article 13 of the Digital Services Act, and our contact points under Articles 11 and 12 (one for authorities, one for you), if the classification of Gigapop as a hosting service holds. This is a separate requirement from the Article 27 representative and is not discharged by it. The Imprint sets out the analysis.

We are not bound by any code of conduct (CRD Art. 6(1)(n)).

How we handle personal data is explained in our Privacy Notice, which sits alongside these Terms. Where the two documents overlap, the Privacy Notice is the fuller explanation.

2. What Gigapop does

Solo songs. You fill in a short brief: who the song is for, the occasion, a few facts about the person, the genre and mood you want. A large language model writes Russian lyrics from that brief. A music model performs them. You get a free preview — roughly the first 45 seconds — which you can listen to before deciding anything.

Jam mode. A host creates a jam and shows a QR code. Guests open it on their phones, each adds one fact about the person and votes on a genre, and Gigapop generates one collective song out of everything the group contributed. Guests can dictate their contribution by voice instead of typing; we transcribe the audio to text and use the text.

Paying. If you like the preview, you can pay to unlock the full-length track. When you do, we also generate a karaoke video (the lyrics timed to the music) and cover art for it.

The jam video is a separate product. Besides unlocking a song, we offer a rendered jam video as its own purchase, at its own price (§4). It is optional, it is not part of the €29 unlock, and nothing about your song depends on buying it.

Language. The songs, the lyrics and the karaoke text are in Russian. The interface is available in Russian and English.

Everything in the creative chain is produced by AI. §13 explains what that means for what we can and cannot promise you.

3. Who you are contracting with (this matters)

There are two different contracts here, with two different counterparties.

3.1 The purchase — Dodo Payments is the seller. When you buy a song, the seller is Dodo Payments, acting as merchant of record. That means Dodo, not Gigapop, is the party that sells the song to you: Dodo takes the payment, charges and remits EU VAT, and issues your invoice. Dodo's exact legal entity, its registered address and its complaints address are shown on the checkout page and on the invoice Dodo sends you.

Because Dodo is the seller, the EU consumer-law duties attached to the purchase — the pre-contractual information, the order confirmation on a durable medium, the withdrawal function, and paying refunds back within 14 days — are owed to you by Dodo. Dodo's own terms apply to the purchase alongside these Terms.

Two things that arrangement does not do. First, the price is set by us, not by Dodo — we set it in our own admin settings and show it on our own pages, so the price-transparency rules apply to what you see on Gigapop just as much as to Dodo's checkout. Second, it does not put us out of reach: we do not use the split in this section to refuse you a remedy. If a duty in this section is owed to you by Dodo and Dodo does not perform it, come to us and we will make it good ourselves.

3.2 The service — Gigapop produces and delivers. Gigapop is the party that actually writes, generates, hosts and delivers your song, your karaoke video and your account. These Terms govern that.

3.3 What this means in practice for you. You do not have to work out which of us is responsible for what. Write to hi@gigapop.app and we will either sort it out ourselves or pass it to Dodo and follow it through. In particular:

• If you want to withdraw from a purchase, or want a refund, you can tell either of us. We will not send you back and forth, and we will not tell you that a refund is "at the vendor's discretion" — under EU law it is not.
• If the song is faulty or not as described, come to us. We are the ones who can fix it.

Whatever Gigapop and Dodo have agreed between ourselves about who bears which cost does not affect your rights and cannot be used against you.

4. Before you buy: the information we owe you

EU law requires us to give you certain information clearly, before you are bound by anything (Consumer Rights Directive 2011/83/EU, Art. 6). Here it is in one place. It forms part of the contract, and we cannot change it afterwards without your agreement.

4.1 How the contract is concluded

Immediately before you place the order, the order page shows you the product, the total price you will be charged, and the fact that it is a one-off purchase, and the button you press is labelled "Order with obligation to pay". After you order, you receive a confirmation email containing this information and a copy of your order — that email is your durable record. Keep it. Where you asked us to start straight away (§9.3), that email also repeats your request and your acknowledgement, because the law requires the confirmation to record them.

The steps are: you write the brief → we generate a free preview → you choose to unlock → you go to Dodo's checkout → you pay → the order is confirmed by email. Nothing you do before the final button commits you to anything.

Correcting mistakes. You can go back and change any answer in the brief before you submit it, and you can review the order on the checkout page before paying. If you spot a mistake after paying, email hi@gigapop.app — see also §9.7.

Language. The contract can be concluded in English or Russian, and those are the two languages these Terms are published in.

TO BE COMPLETED — storage of the contract text. The law requires us to say whether the concluded contract is filed by us and whether you will be able to access it later. Confirm what the system actually retains (the order record and the confirmation email), and state it here. Do not publish this section with the question open.

5. Who may use Gigapop

You may use Gigapop if you are 16 or older. If you join a jam as a guest, the same age rule applies to you.

Buying is different from using. Whether a young person can be bound by a purchase contract is decided by the law of the country you live in, and in most of the EU a contract made by someone under 18 does not bind them unless a parent or guardian agrees. We do not pretend otherwise: if you are under 18, have a parent or guardian place the order, or get their agreement first. If a purchase turns out not to bind you because of your age, you get your money back — we will not argue about it, and we will not keep the price for a contract that was never validly made.

Gigapop is not designed for children. If you are under 16, please ask an adult to place the order. If we learn that an account belongs to someone under 16, we will close it and refund any purchase.

being finalised The threshold of 16 is a drafting proposal, not an operator decision, and there is no age check anywhere in the product today. Confirm the threshold, and confirm whether an age-affirmation step is added at sign-up. If it is not, this section describes a rule we do not enforce.

6. Your account, and jam guests

6.1 Signing in. You sign in with your email address and a one-time code we send you, or optionally by linking a Telegram account. There is no password to forget or leak.

6.2 Songs made before you sign in. If you create a song before signing in, we keep it attached to your browser using a strictly necessary cookie so that the song stays yours. Sign in with the same browser and it moves into your account. Clearing your cookies before signing in can permanently disconnect you from a song we have no other way to identify as yours — so if a song matters to you, sign in.

6.3 Keep your access safe. Do not share your sign-in codes. Tell us at hi@gigapop.app if you think someone else has got into your account.

6.4 Closing your account. You can close your account at any time by emailing hi@gigapop.app and asking us to. We do it without asking you for a reason. Closing it deletes your songs from your account.

PRODUCT GAP — do not publish until fixed. There is no "delete my account" control in the product; the account page only offers sign-out. An email-only route is workable but weak, and the Privacy Notice promises erasure on request under Art. 17 GDPR. Ship the control, then restore the words "from your account page or" to this clause. Download anything you want to keep first. Closing the account does not by itself cancel a purchase or waive any right you have under §9 or §11 — those survive, and you can still exercise them by email.

6.5 Jam guests. If you join a jam by scanning a QR code, you are using Gigapop and these Terms apply to you, even without an account. Before you submit anything, you are shown these Terms and the Privacy Notice. In particular §7 (what you may not submit) and §8 (other people's information) apply to you exactly as they apply to the host.

6.6 Jam hosts. If you host a jam, the song belongs to you (§14), and it will contain material your guests contributed. You are responsible for who you invite and for where you then show or share the result. You are not responsible for what a guest chooses to type — but if a guest submits something that breaks §7, tell us and we will remove it.

7. What you may not put into Gigapop

The brief is free text and we deliberately keep it that way, because that is what makes the songs good. In exchange, there are limits. Do not submit, and do not ask us to generate:

1. Hate or discrimination — content attacking or demeaning a person or group on the basis of race, ethnicity, national origin, religion, disability, age, sex, sexual orientation or gender identity.
2. Harassment, threats or humiliation — content aimed at frightening, degrading, bullying or shaming a real person, including "joke" songs whose actual point is to mock someone.
3. Impersonation — passing the song off as the work of a real artist, imitating the voice, performance or style of a named real performer in a way that could be taken for the real thing, or implying that any real person or brand endorsed the song. (This is also an EU AI Act issue: a track imitating an identifiable real person's voice counts as a deep fake and carries separate disclosure duties. We do not offer that feature and we will not generate it.)
4. Sexual content involving minors, or content that sexualises a person under 18 in any way. There are no exceptions and no context that makes this acceptable.
5. Other people's sensitive information — do not write into a brief that someone is ill, is pregnant, has a diagnosis, is in recovery, is gay, is religious, votes a certain way, belongs to a union, or has a criminal record. Even when it is true, even when it is affectionate, and even when you know it because you are close to them. §8 explains why this one matters so much.
6. Personal data about someone you have no right to share — see §8.
7. Someone else's voice — do not record another person's voice and submit it as your contribution without telling them what it is for.
8. Illegal content — incitement to violence or terrorism, defamation, content that infringes somebody's copyright or trade mark, promotion of illegal drugs or weapons, doxxing.
9. Abuse of the service itself — circumventing limits or payment, automated or bulk generation, reselling access, scraping, reverse-engineering, probing our security, or interfering with the service for other users.
10. Stripping AI provenance markings from files we deliver, or presenting a Gigapop track as not AI-generated where the law requires that to be disclosed.

How these rules are enforced — and where a machine does it. You should know this before you write a brief: an automated filter reads every brief before anything is generated. It looks for the things in this section, it classifies how sexually explicit the brief is, and where it detects a sexual scenario involving a minor, an absence of consent, incest or an animal it refuses the order outright, automatically, without a person seeing it first. Which AI provider your brief is then sent to can also depend on that classification (§13.2). The AI providers we use apply their own content filters as well, so a generation can also be refused upstream, by them.

If you break these rules. Depending on how serious it is, we may refuse to generate a song, remove content, cancel an order, restrict a feature, or close your account. We will act proportionately and we will tell you what we did and why — including whether the decision was taken by automated means.

You can always get a human. Reply to that message, or write to hi@gigapop.app, and a person — not the filter — will review the decision and give you a reasoned answer. That applies to an automatic refusal just as much as to a decision we took by hand.

Money. If we cancel a paid order, you get back everything you paid for anything we have not delivered, whether or not the cancellation was your fault. Where we did deliver part of it and the cancellation was your fault, we may keep only the part that matches what you actually received. We do not keep the price as a penalty.

Reporting. If you believe something on Gigapop breaks these rules or the law — including a song page that is about you — email hi@gigapop.app. Say what and where, and tell us where to reach you. We will look at it, act if we should, and tell you the outcome with our reasons. You do not need a Gigapop account to report something, and if you disagree with what we decide you can say so and a person will look again.

8. Songs about other people

This is the part of Gigapop that carries the most risk for someone who never signed up: the person the song is about.

Nearly every brief contains personal information about a third party — their name, their age, their job, their habits, their relationships, private jokes only their friends would understand. In a jam, a dozen people are adding facts about one person who is not in the conversation at all.

8.1 What we ask of you. Only submit information about another person if you actually have the standing to do so — you know them, the song is meant for them, and you are confident they would be comfortable with what you have written. Keep it to what the song needs. Leave out anything in the "sensitive information" list in §7.5.

8.2 What this promise does not do. Your assurance to us does not, and legally cannot, stand in for that person's own rights. Under the GDPR you cannot consent on someone else's behalf — only they can. And when you submit information about them, we become the ones responsible for processing it, which means we owe that person information and rights directly, not you. We do not treat §8.1 as discharging that duty.

8.3 What we do about it. Our Privacy Notice contains a section addressed to the person a song is about, written for them, reachable without an account and without a login. It explains what we hold, why, how long for, and how to object or have it deleted. If you are that person: you can write to hi@gigapop.app and ask us to erase the song and everything in it, and you do not need an account, a Gigapop user's permission, or a reason.

8.4 Sharing the result. A finished song has a page with its own link. We ask search engines not to index that page (the page carries a noindex instruction), which well-behaved search engines respect — but it is a request, not a lock, and we cannot promise no crawler will ever ignore it. What matters more is this: anyone who has the link can open it, and it shows the name and the story you supplied. That is what makes it shareable — and it is also why you should think before you post the link publicly rather than sending it to the person it is for.

9. Your right to withdraw (14 days)

This section is about the no-fault right to change your mind. It is separate from §11, which is about things being wrong. Read both.

9.1 What you are buying, legally. When you unlock a song, you do not just receive a finished file sitting on a shelf. We produce material for you after you pay (the karaoke video and cover art), and we host and give you continuing access to it through your account. On the current state of EU law we therefore treat the paid unlock as a digital service, not merely as digital content, and apply the withdrawal rules for services.

That classification is genuinely arguable, and we are not going to make you carry the risk of us getting it wrong. So: whichever of the two regimes leaves you better off is the one we apply. If it turns out that the rules for digital content should have applied and they would have left your withdrawal right intact for longer, or would have left you owing less, then that is the result you get. We will not run the argument the other way round.

9.2 You have 14 days. The period runs for 14 days from the day the contract is concluded — that is, from your purchase, not from when you download anything.

If we never told you about this right, or told you wrongly, the 14 days do not start running properly: the period is extended by up to 12 months, and it only ends 14 days after we actually give you the information.

9.3 How the right ends early — and why we tell you before you pay. Because the point of Gigapop is that you get your song straight away, at checkout we ask you to tick a box that says, in substance:

I ask Gigapop to begin producing and delivering my full song and karaoke video immediately, during the 14-day withdrawal period, and I acknowledge that I will lose my right of withdrawal once the contract has been fully performed — that is, once the full track and the karaoke video have been made available to me.

The box is not pre-ticked, it is separate from accepting these Terms, and you can leave it unticked — you will still get your song, we will simply wait until the withdrawal period has run before producing it.

If you tick it, then once we have fully performed — the full track and the karaoke video are delivered and available to you — the withdrawal right ends. In practice that is usually a few minutes after payment. We would rather say that plainly here than surprise you later. It is also why the free preview exists: the preview, not the payment, is meant to be the point at which you decide.

[OPEN — reviewer must rule on this, it is not a drafting question.] §9.1 says the thing you buy includes continuing hosted access under §10. If that hosting is part of the service rather than an accessory to it, then the contract is not "fully performed" a few minutes after payment — it is still being performed for as long as we host the files — and on that reading the exception never bites and the withdrawal right survives the full 14 days. Either the hosting is carved out of the paid service and described as an accessory, or this clause has to stop claiming full performance in minutes. Do not publish it both ways.

If you withdraw after performance started but before it was complete, you may withdraw, and you pay only a proportionate amount for what had already been produced, calculated on the €29 total.

9.4 How to withdraw. There is a "Withdraw from contract here" function on the Gigapop website (CRD Art. 11a). It is in the site footer and on your account page, it is there throughout the whole withdrawal period, and you do not need to be signed in to use it.

PRODUCT GAP — this function does not exist yet. The requirement has applied since 19 June 2026, so this is not a future obligation being drafted early: publishing this paragraph before the function ships states something untrue about a legally required feature. Ship it, or do not publish these Terms. It asks for your name, which order you mean, and where to send confirmation, and you complete it with a "Confirm withdrawal" button. We then send you an acknowledgement by email that repeats what you sent and the date and time you sent it.

You do not have to use that function. You may also use the model withdrawal form in Annex A, or simply send any clear statement to hi@gigapop.app saying you are withdrawing. Any unambiguous statement counts. We will not require a particular form of words, a reason, or a form you have to print. Sending it before the 14 days are up is enough — it does not matter when it reaches us.

9.5 Getting your money back. We (with Dodo, who executes it) refund everything you paid, within 14 days of being told you are withdrawing, to the same payment method you used, with no fee of any kind deducted. Payment-processor timings are our problem, not yours.

9.6 If we get the flow wrong, you pay nothing. If we ever failed to obtain your express request and acknowledgement properly, or failed to send you the confirmation of your order on a durable medium, then the withdrawal right simply does not end — and if you then withdraw, you owe nothing at all for what was supplied. We would rather write that down than have you discover it.

9.7 Goodwill on top of the law. Separately from all of the above, if the song is technically fine but genuinely misses what you asked for, write to us within 14 days and we will regenerate it once, free. This is a promise we choose to make. It sits on top of your legal rights; it does not replace, shorten or condition them, and using it does not stop you relying on §9 or §11.

9.8 The free preview. Creating a preview is free, but you give us personal data for it, so it is also a contract in the eyes of EU law. You can end it at any moment, at no cost, by deleting the song or closing your account.

10. Keeping your song available

We keep your purchased song, karaoke video and cover art available in your account for at least 24 months from the date of purchase, and within that period we keep playback and download working and apply the security updates needed to keep it safe. If we ever plan to stop hosting them, we will email you at least 30 days beforehand so you can download everything — and §12.4 says what you get if that happens before the 24 months are up.

being finalised 24 months is a drafting proposal. The sibling Refund & Withdrawal Policy leaves the same value unfilled. It must be a real number, it must be the operator's decision, and it must read identically in both documents — "as long as necessary" is not compliant, and this is also the period that answers the update-duration question in §4.

Please download your files and keep your own copy. A hosted link is a convenience, not a vault.

If you close your account, or if you terminate the contract under §11, you can ask us to export everything you provided or created that is not personal data — your brief text, lyrics, audio, video and cover. We will provide it free of charge, without obstruction, within a reasonable time, in ordinary machine-readable formats. This is your right under Art. 16(4) of Directive (EU) 2019/770 and it is separate from your GDPR right to a copy of your personal data.

11. Legal guarantee: if something is wrong

A reminder, because EU law requires us to give it and because people often do not realise it: you have a legal guarantee of conformity for digital content and digital services. It is a separate regime from §9. Ticking the box in §9.3 does not shorten it by a single day. Nothing in these Terms can waive it, limit it, or make it conditional — and any clause that tried to would simply not bind you.

11.1 What we have to deliver. The song must match what we described and what you ordered — the genre and mood you chose, the facts from your brief, a full-length track, a working karaoke video, files in the formats listed in §4. It must also be fit for what a song like this is normally for, of the quality and with the features you can reasonably expect, and it must correspond to the free preview you heard before you paid. If the full track is materially not the song you previewed, that is a defect, not a feature.

11.2 What we do not treat as a defect. Gigapop generates songs with AI, and we describe that openly in §13. Within the limits of §11.1, the following are characteristics of the product rather than faults: the same brief submitted twice produces different lyrics and music; the model chooses which details from your story to use and how to phrase them; a voice or arrangement is an AI performance and not a specific human performer; another user's song may resemble yours in style. We are describing what you are buying — we are not using this paragraph to exclude the legal guarantee, and it does not apply to anything in §11.1.

11.3 What you can ask for. If something is wrong, tell us at hi@gigapop.app. We will bring it into conformity — regenerate, re-render, re-deliver — free of charge, within a reasonable time and without significant inconvenience to you. If that is impossible or disproportionate, if we do not do it, if it fails again, or if the problem is serious enough, you can require a price reduction or terminate the contract and get your money back. We can only refuse termination if the defect is minor, and it is on us to prove that it is.

11.4 How long. Two rules run side by side, and you get the benefit of both.

• The song, as a one-off supply. We are liable for defects that existed at the time we supplied it, for at least two years from supply — longer where your own country's law says so. For the first year after supply, if something is wrong, it is presumed that it was already wrong when we delivered it, and it is on us to prove otherwise.
• The hosted access, which we supply continuously. For as long as we owe you access under §10, the files have to stay in conformity — working playback, working download, files intact. If they stop being in conformity at any point during that period, that is our problem to fix, and for the whole of that period it is on us to prove there was nothing wrong, not on you to prove there was.

We do not use the one-off rule to cut short the continuous one. Where your national law gives you longer than either, your national law wins.

11.5 Refunds after termination. If you terminate, you get your money back within 14 days, to the same payment method, with no fee. You owe nothing for the period in which the service was not in conformity.

11.6 If we fail to deliver at all. If we do not supply the song, ask us to. If we then still do not supply it without undue delay, you can terminate and get a full refund. If we tell you we will not supply it — or if it is obvious we will not — you can terminate immediately, and likewise if the timing was essential (a birthday is on a particular day) and we missed it.

12. Changes to the service, and stopping it

12.1 Ordinary improvements. We may change how Gigapop works — new genres, better lyrics, a different music model, a redesigned page. Where a change is needed to keep the service in conformity or secure, we simply make it.

12.2 Bigger changes. Where the service is supplied to you over a period (your hosted account and files), we may change it beyond what conformity requires only for a valid reason, and only these reasons:

• a security or fraud risk that has to be addressed;
• a legal, regulatory or court requirement;
• one of our suppliers changing, withdrawing or discontinuing a model, an API or a service we depend on (this genuinely happens with AI providers, and we would rather name it than hide it);
• a technical change needed to keep the service working on current browsers and devices;
• adding, improving or retiring a feature, where doing so does not reduce what you already bought.

Such a change will never cost you anything extra. We will tell you about it clearly in advance.

12.3 If a change is bad for you. If a change has a more than minor negative impact on your access to or use of what you bought, we will tell you by email, in advance, what is changing and when, and you may terminate free of charge within 30 days and get an appropriate refund — unless we give you the option of keeping the unchanged version, at no extra cost and still in conformity.

12.4 Stopping Gigapop. If we ever shut the service down, we will give you at least 30 days' notice by email and keep downloads working during that time, so you can take your files with you.

Shutting down does not release us from §10. If we stop hosting your files before the period promised in §10 has run, that is a change with a more than minor negative impact on what you bought, and it is also a failure to keep the service in conformity: you can terminate free of charge and you get an appropriate refund for the part of the promised period you do not get, under §12.3 and §11. Notice is not a substitute for that refund — it is on top of it. Anything you have paid for and not received at all is refunded in full.

13. AI: how your song is made, and what that means

13.1 It is AI, end to end. The lyrics are written by a large language model. The music and vocals are generated by a music model. The cover art is generated by an image model. The karaoke video is assembled automatically. No human writes, sings or plays your song. We tell you this before you create anything, not in the small print.

13.2 Which providers. We use third-party AI providers. As things stand today:

• Lyrics and text. Everything goes through an aggregator called APIYI, which relays it to whichever model is configured. The default model is DeepSeek V4-Flash. Some briefs are routed to Grok (xAI) instead — including, specifically, briefs the filter in §7 classifies as sexually explicit. Other models, including Claude, are reached through the same aggregator.
• Music and vocals. kie.ai, which runs Suno.
• Cover art. Cloudflare Workers AI (Flux), with APIYI as fallback.
• Voice dictation in a jam. Transcribed through APIYI.

We name the aggregator rather than only the labs behind it because the aggregator is who actually receives your brief. The specific providers can change as the technology does; our Privacy Notice is the authoritative list of who currently receives what, where they are, and on what basis — read it, because some of these are outside the EU.

13.3 What we can and cannot promise. We can promise the things in §11.1. We cannot promise that your song is unique in the world, that it is protected by copyright, that no one will ever generate something similar, or that a given phrase in your brief will appear in the lyrics.

What we say in public counts. We are not going to pretend our advertising is outside the contract: under EU law, public statements we make about the product — on the site, in marketing, in a demo — form part of what the song has to live up to, and we do not disclaim them here. What this paragraph is about is the difference between a description and a turn of phrase. "Full-length track, karaoke video, your genre, facts from your brief" is a description and we owe it to you. "A song that makes people cry" is figurative language about how a listener might feel; nobody can guarantee an emotion, and no reasonable person reads it as a specification. If you think we described something concrete and did not deliver it, §11 is the answer, and this paragraph does not stand in its way.

13.4 No real people's voices. We do not offer, and will not generate, a track that imitates the voice or performance of a real, identifiable person. Requests to do so are refused under §7.3. Because of that, Gigapop tracks are not "deep fakes" and do not require a deep-fake disclosure — but they are AI-generated, and if you publish one where the law or a platform requires you to say so, say so.

13.5 Provenance markings. AI-generated audio has to be marked in a machine-readable way so that it can be detected as artificially generated — that is a legal duty on us under the EU AI Act (Art. 50(2)), not a choice, and we will comply with it. Files we deliver may therefore carry embedded provenance data or a watermark. It does not affect playback (§4). Do not strip it.

14. Who owns what

14.1 Your brief, your voice, your photos. Whatever you submit stays yours. You give us the permission we need to use it for one purpose: to produce your song and run the service for you, including passing it to the AI providers in §13.2 who do the generating. That permission lasts as long as we hold the material and ends when it is deleted. We do not use your brief or your voice recordings to train AI models, and we do not sell them.

What the AI providers in §13.2 may do with a brief once it reaches them is governed by our contracts with them.

[OPEN — do not publish an unqualified no-training promise.] Those contracts are not yet in place. Until they are, we cannot state on the providers' behalf that they do not train on what we send them, and the Privacy Notice flags the same gap. Either put the no-training terms in place and say so, or say plainly here what is not covered.

14.2 Your song. The generated lyrics, audio, cover art and karaoke video are yours. To the fullest extent we hold any rights in them, we transfer them to you; and to the extent we cannot transfer, we grant you a worldwide, perpetual, irrevocable, non-exclusive licence to use, copy, play, perform, share, adapt and distribute the song, including commercially, with no obligation to credit us.

14.3 Two honest caveats. First: it is unsettled across the EU whether purely AI-generated output attracts copyright at all, since copyright normally requires a human author. We cannot promise that your song is protected, or that you could stop someone else from using it. Second: we do not police the world on your behalf and we do not indemnify you against third-party claims. If you intend to use a Gigapop track commercially — in an advertisement, on a streaming platform, in a film — get advice first.

14.4 We will not resell your song. We do not sell, license or hand your song to anyone else, and we do not publish it. If we would like to feature a song publicly — on the site, in a demo gallery, in marketing — we will ask you first, in a separate request you are free to refuse, and you can withdraw that permission later. We will also not feature a song where the person it is about would be identifiable, unless they have agreed too.

14.5 Ours. Gigapop's name, logo, site, design, prompts and code stay ours. Using the service does not give you any rights in them.

15. Availability

We aim to keep Gigapop running continuously and securely. We depend on external AI providers, and they occasionally slow down, rate-limit us or fail. When that happens, generation may be delayed. We monitor it and we tell you when a delay affects your order.

Continuity and security are part of what you are buying (§11.1), so this paragraph is not a disclaimer of them. It is a description of a real dependency — and if a failure means your song is not delivered, §11.6 applies and you get your money back.

We may take the service down briefly for maintenance. Where we can plan it, we do it at quiet times and announce it.

16. Suspending or ending your access

We may suspend or close your account, or remove content, if you break §7, if we are legally required to, or if there is a genuine security or fraud problem. Except where an immediate stop is necessary, we will warn you first and give you a chance to put it right. We will always tell you what we did, why, and whether the decision was taken by automated means, and you can appeal to a human by replying — see §7.

If we close your account, we refund anything you paid for and have not delivered, and we give you your files first. That applies whether or not the closure was your fault; where it was your fault we may keep only the part of the price that matches what you actually received.

You can leave at any time (§6.4).

17. Our liability to you

This clause is written to be valid against EU consumers. If any part of it were to go further than EU law allows, that part simply does not apply to you and the rest stands.

17.1 What we never limit. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our act or omission;
• fraud or fraudulent misrepresentation;
• intent or gross negligence;
• your rights under the legal guarantee in §11, your withdrawal rights in §9, or your rights on a failure to supply;
• damage under the GDPR (Art. 82) or under EU product-liability rules;
• anything else that the mandatory law of your country of residence does not allow to be limited.

17.2 Where we do limit it. For everything else, our liability for a purchase is limited to foreseeable damage typical of a contract of this kind.

Two limits on that limit. It never applies to anything in §17.1. And where we break an obligation that goes to the heart of this contract — delivering the song you paid for, keeping it available, keeping your data safe — we owe you the foreseeable, typical damage in full; the price you paid is not a ceiling on it. Any figure you may see quoted elsewhere is a rough sense of scale, not a cap, and where your national law allows more, your national law wins.

17.3 What we are not responsible for. We are not responsible for what you or anyone else does with a finished song — who you send it to, where you publish it, or how the person it is about reacts to it. Nor are we responsible, as between you and us, for the consequences of you putting content into a brief that §7 told you not to.

This does not shift our own responsibility onto you. In particular: once you write something about another person into a brief, we are the ones processing their personal data, and we owe that person the duties in §8.2 and in our Privacy Notice directly. Nothing in this section reduces what we owe them, or what we owe you under §11, §9 or the GDPR.

17.4 We do not disclaim the service itself. You will not find "the service is provided as is" or "we make no warranties" in these Terms. Those clauses are void against EU consumers, and writing them would be misleading. What we owe you is in §11.

18. Complaints, and what to do if we cannot agree

18.1 Start with us. Email hi@gigapop.app. Tell us what happened and what you want. We aim to reply within 5 working days, and we will always tell you what we have decided and why. The same address is where you report content (§7) and where you ask a human to review a decision we took about your content or your account, including a decision taken automatically.

being finalised The 5-working-day target is a drafting proposal. Confirm it is one the operator can actually meet; a published response time that is routinely missed is itself a problem.

18.2 Alternative dispute resolution. We are an individual entrepreneur established in Kazakhstan and we are not currently committed to, or covered by, any EU alternative dispute resolution body. We say that plainly because EU law requires us to be honest about it rather than imply a scheme exists.

You can still use a national ADR body in your own country where one is competent, and the European Consumer Centre (ECC-Net) in your country of residence can advise you free of charge on a cross-border purchase. Note that the EU's online dispute resolution (ODR) platform ceased operating on 20 July 2025, so there is no ODR link to give you.

You can also complain to the consumer protection authority in the country where you live, and, on anything to do with your personal data, to your national data protection authority — you do not need our agreement to do either, and complaining to us first is not a precondition.

18.3 If your complaint is about the purchase itself — the charge, the invoice, the refund — you can also raise it directly with Dodo Payments, whose details are on your invoice (§3.1). Do not feel obliged to choose: write to us and we will take it forward.

18.4 Contact points required by the Digital Services Act. Where the DSA applies to us, it requires a published point of contact for users, a point of contact for authorities, and — because we are not established in the EU — a legal representative inside it.

TO BE COMPLETED — the DSA Art. 11/12 contact points and the Art. 13 legal representative (name, postal address, email, telephone, and the languages they work in). See §1. This is separate from the GDPR Art. 27 representative and is not discharged by it.

19. Governing law and courts

19.1 If you are a consumer in the EEA. The contract is governed by the law of the country where you habitually live, and we do not try to choose a different law for you. You keep every protection your national consumer law gives you.

19.2 Courts. You can bring proceedings against us in the courts of the country where you live, and we can only bring proceedings against you in the courts of the country where you live. That is your right under EU rules on jurisdiction in consumer contracts, and we are not going to try to contract around it.

19.3 Everyone else. For users who are not consumers, or who are outside the EEA, these Terms are governed by the law of the Republic of Kazakhstan, and disputes go to the courts of Kazakhstan.

19.4 Terms that do not bind you. If any clause in these Terms is found to be unfair or contrary to mandatory consumer law, that clause does not bind you. Everything else continues to apply. We will not argue that an unenforceable clause should be "read down" against you.

20. Changes to these Terms

We may update these Terms — for example when the law changes, when we add or retire a feature, or when a supplier changes.

• The version that applies to a purchase is the one in force when you made it. We do not apply new terms retroactively to a song you already bought.
• We publish the current version at https://gigapop.app/terms with the "Last updated" date at the top.
• If a change materially affects you and you have an active account, we email you before it takes effect.
• Where a change would negatively affect what you already bought, §12.3 applies — including your right to terminate free of charge.

We will never treat "continuing to use the site" as your agreement to a change that reduces your rights.

21. Contact

• Email: hi@gigapop.app
• Website: https://gigapop.app
• Operator: Ivan Smetanin, individual entrepreneur, Kazakhstan
• Postal address: TO BE COMPLETED (see §1)
• Telephone: TO BE COMPLETED (see §1)
• EU representative under Art. 27 GDPR: TO BE COMPLETED (see §1)
• EU legal representative and contact points under the DSA: TO BE COMPLETED (see §1, §18.4)
• Servers: Finland (Hetzner), EU/EEA
• Seller of record for purchases: Dodo Payments — details on your invoice and at checkout

See also: our Privacy Notice (including the section written for people a song is about), and our Cookie Notice.

Annex A — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. You do not have to use it — the withdrawal function on the website, or any other clear statement, works just as well.)

To: Gigapop / Ivan Smetanin — hi@gigapop.app, and Dodo Payments (details on your invoice):

TO BE COMPLETED — our postal address and telephone number must appear here. The model form in Annex I(B) to the Consumer Rights Directive requires the trader's name, geographical address, telephone number and email address. An email address alone does not comply.

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital service / digital content:

• Order / song reference: ……………………………………………………………………
• Ordered on: ………………………………… / Received on: …………………………………
• Name of consumer: ……………………………………………………………………
• Address of consumer: ……………………………………………………………………
• Email address for confirmation: ……………………………………………………………………
• Signature (only if this form is sent on paper): ……………………………………………
• Date: …………………………………

Delete whichever of "digital service / digital content" does not apply. Filling this form in is never a condition of withdrawing — see §9.4.